The customer was expecting Existek to devise and implement an easy-to-use solution for non-technical users that would enable the production of loyalty cards, as well as quick, reliable scanning and tracing of loyalty card usage. The Customer Loyalty Software also had to be integrated with the existing POS software to allow staff to apply discounts using loyalty bonuses. First, we needed to implement the real time processing of the QR codes and Images. Also, there should have been a database of customers with data about bonuses amount, which included the automatic calculation of the discount and the percentage of bonus accruals.
Nothing has only positives. Custom software has its disadvantages as well. The first and main being the cost of development. There is no doubt that the software that’s tailored by your instructions and fits all the nuances of your business shouldn’t be so simple as that. Be ready that the upfront cost for its development will be high as well. In fact, the disadvantages, such as the upfront costs shouldn’t affect your decision on the business improvement. The high upfront cost justifies itself after implementation. There is no more need in extending the license of the commercial applications that could be the basis of your work management. The perfectly adjusted software will rapidly boost your business development due to its systemic fit to your business, but not business fitting to the software used.
“I left the first meeting with FrogSlayer feeling confident in their ability to execute. The range of clients and successful projects was reassuring, but could they deliver on my project? It was the discovery and planning processes that I knew we were building a long-term partnership. FrogSlayer’s attention to detail and relentless focus on process launched our project on schedule and under budget.”
Independence: The benefits of being free of a commercial software vendor cut both ways. On the plus side, organizations can avoid price hikes for licensing and support — and getting stuck maintaining packaged software should the vendor go out of business or terminate a product. On the negative side, the cost of supporting and maintaining custom software falls to the organization that created it or had it developed. How the equation works out requires each organization to look carefully at whether it’s better to build or buy.
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The custom software definition also expands to include solutions that have been designed to run on specific hardware. For example, car manufacturers simply have nowhere to turn to purchase software for the vehicle on-board computer. Obviously, they have to develop these kinds of solutions by internal or external IT structures while heavily relying on hardware specifications.
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